Privacy Policy

We, at Lovely Trials, respect our customer's privacy and understand the need to protect your personal information collected, if any, in connection to your interaction with our site (https://www.lovelytrails.com). As part of our aim to protect your right to privacy, we believe that you should know our policy regarding the collection of your personal information and how it is utilized when you opt for our services. Our commitment to ensuring your security is outlined below, and we hope it helps you to make an informed decision. Please read the policy carefully before you use our services. By providing your information to use our services, you acknowledge that you have read, understood and accepted our terms of use as described in this policy.

Collection of personal data

When you contact us through any means to inquire about our services or make a booking with us, we collect personally identifiable data that can be used to offer services as requested. Such data includes:

• Name (in case of inquiry), names of the persons travelling (in case of booking), date of birth, address, proof of address and/or identity(PAN, Aadhar Card, Driving License, or any other valid document as required), email address, gender, contact number, passport details, frequent flier details, visa details, credit/debit card details, insurance details, medical information(if necessary)
• When you choose to process your visa(for required trips) through our services, we may collect details regarding your financial transactions such as bank statement, and proof/details regarding your employment to process your visa application smoothly

When you're making a booking for travellers other than yourself, you confirm that they have agreed to share their information with us.

How do we use your personal data?

We use personally identifiable data collected to transact and fulfil your request smoothly and accurately through the following means:

• To contact you with relevant information regarding your inquiries
• To provide all the necessary travel documents and details once the booking is made
• To update your details to all the relevant stakeholders involved in conducting your trip (more info given under 'Disclosure of your personal information')We may also use this data to contact you with our promotions, newsletters, or other information that we think may be of interest to you. You can opt-out of any or all of these services at any time by following the instructions in the means of communication or by clicking the unsubscribe link in the email or by contacting us.

Collection of Usage Data via Cookies

When you visit our website (https://www.lovelytrails.com), even if it is for browsing, we collect information about your usage session via Cookies. Cookies are a small piece of data stored in your computer or mobile that can give us details about your IP address, the device used, site history, time and date of your visit to our site and the time you spent on viewing each content. It cannot identify you personally but does remember your device details when you revisit the site.

How do Cookies help us?

Cookies help us in customizing your visit for enhanced browsing experience, to find areas of improvement in our service, to show relevant advertisements (including third parties) as per your preferences, and to display relevant details based on your location. The cookies placed by third-party advertising companies do not contain any of your personally identifiable information. They only have details regarding your usage statistics which may be used for their analytics purpose. Also, these non-personal identifiable in the form of weblogs enable us to give you a tailored experience. You can always control your browser settings to accept or reject cookie storage. Please note that if you do not accept our cookies, you may not be able to use part of our website's services.

Other Site links

Our website/service may contain links to third-party sites which are not operated by us. We advise you to review the privacy policy of any link that you are visiting through our site. We do not have control and hold no accountability over the content, policy and practices of those third-party sites.

Contests and Surveys

Lovely Trials conducts contests as part of our promotional events and surveys to get to know our customer's feedback. Entering a contest or participating in a survey means that we collect your personal information to identify you. Participation in such events is voluntary. When you choose to participate

• in case of surveys, the data collected will be used to make improvements to our site
• in case of contests, the data collected will be used to notify winners

Disclosure of your personal information

Transacting your service request or managing your booking requires us to share your personal information with the following parties:

• Lovely Trials travel management team
• Our partner management companies at your destination(s)
• Partner travel agencies
• Travel providers such as Airlines, Railways, Bus, Ship or Travel companies
• Service providers such as Hotels, Drivers
• Third-party operators
• Government authorities in case border crossing are needed To protect your privacy rights and for security reasons, we share information via secured means and only to relevant and necessary concerned parties involved in fulfilling your service request.

Legal disclosure of your data

We may disclose your information if required to do so by law or in response to valid requests by public authorities.

Security of data

When it comes to processing your requests securely, we have implemented adequate security measures to protect your sensitive information such as credit/debit card details from loss, misuse, and/or unauthorized access. All our transactions are SSL encrypted and are carried through a secured server. We never store any of your payment card details in our server/database.

Retention of data

We retain your personal information only until we fulfil the requirements such as managing your booking, reporting and accounting those details for our audit purposes, and/or any legal requirements.

What do we NOT do?

Lovely Trials value your privacy, and we continuously strive to protect our customer's rights on this. Hence, our policy strictly does not have a place for any of the following practices:

• We do not sell or rent any of your personal information
• We do not send promotional emails, newsletters or SMS unless or until you have subscribed for the same
• We do not share your personal information with any unnecessary parties apart from the ones that are required to execute your booking
• We will not invite you to promotions or contests that involve a third party partner without informing you

Your Data protection rights

As the owner of your data, you can always apply limits on how we use your data

• You have the right to update, edit, modify or delete the information we have on you
• You the right to correct the information on you if it is inaccurate or not complete
• You have the right to oppose and restrict the way we process your data
• You have the right to opt-out of any or all services such as promotional events, newsletters, SMS or any other means of communication we employ.

Lovely Trials reserves the right to update this privacy policy from time to time to reflect customer feedback and our company's ethos. We ask you to review this page periodically so that you will be informed of how we process your information.

Questions regarding any aspect of this policy can be sent to info@lovelytrials.com, and our executives will try to reach you shortly on this matter.

Thank you for your cooperation!